PRIVACY POLICY
Privacy Policy
1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.nomoretaboo.org, in our operations and service provision.
No More Taboo CIC are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.
Contact Details
Our full details are:
Full name of legal entity: No More Taboo CIC
Data Protection Officer: Chloe Tingle
Email address: personaldata@nomoretaboo.org
Registered address: ℅ Map Accountants, 2 Bridge Farm Office, Harberton, Totnes, Devon, TQ9 7PP
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at the above address.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE, ON WHAT GROUND WE PROCESS IT AND HOW LONG WE KEEP IT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
The type of data we collect about you depends on how you interact with our organisation.
• Service User Data
as part of our services including period clinics, workshop and training, we may ask for personal and sensitive data we process this data to help us provide a better and more tailored service and ensure you receive adequate information and support during the programme you are accessing. Personal data may include name, email, phone number, address, we will collect this information in person or through a paper form during the programme, our lawful grounds for processing this data is our legitimate interest. We will retain personal information for the length of the programme/interaction with the service plus two years.
We may also from time to time send you information about similar programmes or information and guidance that could benefit you or your peers for marketing purposes by email or text. Our lawful grounds for processing this data is a consent in providing more beneficial services to yourself beyond the initial programme you signed up to, you will be able to opt out of these at any time.
Sensitive data we may collect from service users during period clinics, workshops and training could include health information, sexual history, information about services you are accessing for example drug support groups, race, religion and ethnicity information. We require your explicit consent for processing sensitive data and we will never ask for unnecessary information, if you disclose any of this information during a one-to-one or group session we will make it known to you if we are processing that data. This data will be stored whilst you are an active service user, until you complete the specific programme plus 6 months, after this time it will be anonymised or deleted.
• Customer Data that includes data relating to the purchase of any goods for example menstrual cups, washable pads, merchandise or any services including consultancy, training or facilitation. This data includes name, email, phone, billing and delivery address, payment method and details of the product or service you purchased. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions and to inform you of any information you may require about your product or service. Our lawful ground for this processing is the performance of a contract with you. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
We may also from time to time contact you to request support to help us provide a better and more tailored service to our customers our lawful ground for processing this data is our legitimate interest in providing the best and most useful service to our current and future customers.
• Website User Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is your consent. For more information see our Cookies Policy. We shall retain this website user data for two years from your last interaction with our site, after which we will anonymise data.
• Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to provide you with our newsletter which includes information related to menstrual health and period poverty, to enable you to partake in our promotions such as discounts, invite you to events, give you updates on our fundraising efforts including crowdfunding and to provide website content such as blogs and external news articles and advertisements for our products and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing to send you marketing communications is your consent Marketing Data will be retained for up to two years after you were last actively engaging with our marketing for example opening the newsletter or clicking on a link.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at the email address above at any time.
We may also from time to time send you information about similar programmes or information and guidance that could benefit you or your peers for marketing purposes by email or text. Our lawful grounds for processing this data is a consent in providing more beneficial services to yourself beyond the initial programme you signed up to, you will be able to opt out of these at any time.
Sensitive data we may collect from service users during period clinics, workshops and training could include health information, sexual history, information about services you are accessing for example drug support groups, race, religion and ethnicity information. We require your explicit consent for processing sensitive data and we will never ask for unnecessary information, if you disclose any of this information during a one-to-one or group session we will make it known to you if we are processing that data. This data will be stored whilst you are an active service user, until you complete the specific programme plus 6 months, after this time it will be anonymised or deleted.
• Customer Data that includes data relating to the purchase of any goods for example menstrual cups, washable pads, merchandise or any services including consultancy, training or facilitation. This data includes name, email, phone, billing and delivery address, payment method and details of the product or service you purchased. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions and to inform you of any information you may require about your product or service. Our lawful ground for this processing is the performance of a contract with you. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
We may also from time to time contact you to request support to help us provide a better and more tailored service to our customers our lawful ground for processing this data is our legitimate interest in providing the best and most useful service to our current and future customers.
• Website User Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is your consent. For more information see our Cookies Policy. We shall retain this website user data for two years from your last interaction with our site, after which we will anonymise data.
• Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to provide you with our newsletter which includes information related to menstrual health and period poverty, to enable you to partake in our promotions such as discounts, invite you to events, give you updates on our fundraising efforts including crowdfunding and to provide website content such as blogs and external news articles and advertisements for our products and to measure or understand the effectiveness of this advertising. Our lawful ground for this processing to send you marketing communications is your consent Marketing Data will be retained for up to two years after you were last actively engaging with our marketing for example opening the newsletter or clicking on a link.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at the email address above at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
• Communication Data
that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. Our lawful grounds for processing this data is our legitimate interests for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. We shall retain this website user data for two years from your last interaction with us, after which we will anonymise data.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at the address above. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
Our site and services are primarily aimed at adults, so we do not expect to hold any personal information on children aged 13 or below. In the case that we do obtain any information it will be held appropriately and within the bounds of the law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW ELSE WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy
for more details about this
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. DISCLOSURES OF YOUR PERSONAL DATA
We may provide your personal data to suppliers working on our behalf, as set out below:
• Service providers including IT/system administration services, website hosting, payment processing and logistics services.
• Professional advisers including lawyers, bankers, accountants and insurers.
• Government bodies that require us by law to report processing activities.
We provide website usage data to third party analytics providers such as Google and Facebook.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
5. INTERNATIONAL TRANSFERS
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
• We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
6. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
7. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at the email address above.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will respond to all requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
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